IT support your employees actually like calling.
Computer, email, or software problems solved straight away — remotely in minutes, on-site when needed. Your team gets back to work instead of fighting with technology.
What helpdesk covers
- 1st and 2nd line support — phone, email, remote desktop
- Microsoft 365 / Google Workspace — email, calendars, Teams
- Computers, printers, monitors, company phones
- Employee onboarding and offboarding
- Hardware procurement and setup
- On-site support in Wrocław, Poland and the surrounding area
Service standards
- Response within 4 business hours (SLA negotiable)
- Every ticket tracked in a ticketing system — nothing falls through the cracks
- A dedicated account manager who knows your business
- Monthly report: ticket volume, response times, recurring issues
A recurring problem is a signal for us to fix the root cause, not just open another ticket.
Frequently asked questions
How do employees report issues?
One email address and one phone number for the whole company. Every ticket goes into the system, gets a reference number, and has an assigned owner — nothing gets lost in someone's inbox.
Do you help with hardware too — printers, monitors, phones?
Yes. Helpdesk covers everything your people work with: computers, printers, monitors, company phones, office software, and video conferencing tools.
What about new employees?
We handle the full IT onboarding: order or prepare hardware, set up accounts and mailboxes, and grant access based on role. When someone leaves, we do the reverse — access is revoked the same day.
How much does it cost?
The monthly retainer depends on the number of employees and the scope of support — starting from 500 PLN net per month. We prepare a quote after a free consultation and a short audit.
Count how much an hour of fighting with the printer really costs
Helpdesk retainers start from 500 PLN net per month. First consultation is free.
Free consultation →