Opening audit
We check your computers, servers, network, backups, and licences. You get a report: what's working, what's a risk, and what to fix first.
For businesses and offices Your IT department.
Your IT department.
Without the headcount.
Computers, email, networking, security — handled by a dedicated account manager. Your staff have one number to call, and you get a predictable monthly cost.
01
Employee helpdesk
Computer, email, or software issue? An employee calls or writes — we fix it. Remotely in minutes, on-site when needed.
- 1st and 2nd line support
- Microsoft 365 / Google Workspace
- New employee device setup
- Response within 4 business hours
System administration
Servers, user accounts and permissions under constant control. Updates and backups run automatically — and are tested.
- Active Directory / Entra ID
- Windows Server and Linux
- Clean access and permission management
- Updates and backup with recovery testing
Office networks and security
Reliable WiFi throughout the office, secure remote access for home workers, and protection of company data against ransomware.
- LAN/WiFi/VPN in the office
- Firewalls (Fortinet / UniFi / MikroTik)
- Endpoint protection (EDR/antivirus)
- 24/7 link monitoring
Deployments and specialisations
Concrete projects, not just ongoing care
Windows 11 deployment
Migration from Windows 10 via Intune and Autopilot — remotely, without visiting every desk.
Windows 11 →Microsoft 365 migration
Email, SharePoint and Teams with no downtime — from Exchange, Gmail or hosting.
M365 migration →Google Workspace migration
Workspace deployment and migration — both ways with Microsoft 365. Impartial advice.
Google Workspace →Managed backup
Managed offsite backup on Veeam — immutable copies, tested recovery, NIS2 alignment.
Managed backup →Disaster recovery
Continuity plan and recovery after a failure with RTO under 15 minutes. Backup isn't enough.
Disaster recovery →IT & security audit
An opening report with gaps ranked by severity and a remediation plan. From 1,500 PLN.
IT audit →NIS2 compliance
Technical implementation of the directive: backup, DR, access control, procedures.
NIS2 →IT support in Wrocław
Local team with on-site visits and remote support for businesses in Wrocław.
IT in Wrocław → How it works
From the first call to complete peace of mind
We sort the fundamentals
Backups that actually restore. Patches applied. Access only for people who need it. Proper documentation instead of knowledge living in one person's head.
Ongoing managed care
Employees report issues to a single address and number. We handle everything else in the background — before anything becomes a real problem.
4hmax response time
90%+tickets resolved remotely
from 500 PLNnet / month
0lock-in contracts
FAQ
Frequently asked questions about IT support
How much does managed IT support cost?
Monthly retainers start from 500 PLN net per month — the price depends on the number of employees, devices, and the agreed response time. A one-off IT audit starts from 1,500 PLN, and project work (e.g. new office network, email migration) from 3,000 PLN. The first consultation is free and non-binding.
How quickly do you respond to issues?
Our standard response is 4 business hours. Retainer agreements include a guaranteed response time — for critical issues as fast as 15 minutes within the agreed SLA hours. Monitoring and alerting run 24/7 and often detect problems before your staff even notices them. If we miss the agreed response time, we credit that month's fee (SLA credit).
Do we need to hire an in-house IT person?
No — we replace a full-time IT employee across the board: employee support, computers and servers, networking, security, and hardware procurement. For companies that already have internal IT, we work as second-line support or take on specific projects.
Do you only serve businesses in Wrocław?
Our office is in Wrocław, Poland, and we also offer on-site support there (office visits, hardware installation). Companies across Poland are served remotely — in practice, most tickets are resolved remotely, usually within minutes.
What if we already have a contract with another IT provider?
We handle the transition smoothly: we inventory your hardware and access credentials, take over existing documentation (or create it from scratch when it's missing), and agree on a handover period. Your staff get a single number and a single address for all support requests.
Do you require long-term contracts?
No long-term commitments required. We believe clients stay because the service works — not because a contract locks them in.
Start with a free consultation
One hour conversation about your infrastructure. You'll know exactly what you have and what's missing — no commitment needed.
Free consultation →